faq section
orders
how do I place an order?
Simply browse our collections, select your size and color, add your items to your cart, and proceed to checkout. You'll receive an order confirmation via email once your purchase is complete.
can I change or cancel my order?
Customers have 24 hours to cancel a return and receive a full refund.
how do I know if my order was successful?
You will receive an email confirmation immediately after your purchase. If you don't see it, please check your spam or promotions folder.
shipping
where do you ship?
We currently ship within the United States.
how long does shipping take?
Most orders are processed within 2-5 business days. Delivery typically takes 7-15 days depending on your location and the supplier.
will I receive a tracking number?
Yes, once your order ships, you will receive an email with your tracking information.
why did my order arrive in multiple packages?
Some items are shipped directly from different suppliers. If you ordered multiple items, they may arrive separately.
do you offer expedited shipping?
At this time, we offer standard shipping only.
returns & refunds
what is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. We will only honor returns if your item was damaged or defective when it arrived or the size and color was not the original size and color that was selected when the order was placed.
how do I start a return?
Please contact our customer support team with your order number and reason for the return. We'll provide return instructions.
when will I receive my refund?
Refunds are typically processed within 5–10 business days after we receive and inspect your returned item.
who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
where can I complete my return?
Customers can complete their return via this form:
https://docs.google.com/forms/d/e/1FAIpQLSfqxAoRdfmVvUlyTaMpaa6y37kFLlOE8w6lzTZwx_8lN-tNIg/viewform?usp=header
sizing
how do I choose the correct size?
Each product includes a detailed size chart. We recommend reviewing measurements carefully before ordering.
what if I'm between sizes?
If you're between sizes, we generally recommend sizing up for a more comfortable fit unless otherwise noted in the product description.
products
are your products true to color?
We do our best to accurately display product colors. However, colors may vary slightly depending on your screen settings.
will sold-out items be restocked?
Some styles may be restocked, while others are limited edition. Sign up for restock notifications whenever available.
where are your products made?
Our products are sourced from trusted manufacturing partners around the world who meet our quality standards.
payments
what payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
is my payment information secure?
Yes. All payments are processed using industry-standard SSL encryption to keep your information secure.
discounts & promotions
can I use more than one discount code?
Only one promotional code may be applied per order unless otherwise stated.
what if I forgot to apply my coupon?
Please contact us as soon as possible. While we cannot guarantee adjustments after an order is placed, we'll do our best to help.
customer support
how can I contact customer service?
You can reach us by email through our Contact Us page. We typically respond within 24–48 business hours.
damaged or incorrect orders
what if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll work quickly to resolve the issue.
I received the wrong item. What should I do?
Contact us with your order number and photos of the item received. We'll arrange a replacement or refund.
general questions
why does shipping take longer than other online stores?
As a boutique that partners with carefully selected suppliers, some items are shipped directly from our fulfillment partners. This allows us to offer unique, fashionable pieces at competitive prices while maintaining quality.
do you offer gift cards?
Yes! Gift cards are available and make the perfect gift for birthdays, holidays, and special occasions.
how can I stay updated on new arrivals?
Subscribe to our email newsletter and follow us on social media to be the first to know about new arrivals, exclusive promotions, and seasonal collections.
why shop with US?
We carefully curate every item in our boutique and partner with trusted fulfillment suppliers to bring you stylish, high-quality fashion at affordable prices. Every order is quality-checked before shipment, and our customer support team is here to ensure you have a great shopping experience from start to finish :-).