Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We only accept items that are damaged, defective or the wrong size and color was sent to you by mistake. You’ll also need the receipt or proof of purchase and send a clear photo or video of the item. Unfortunately, we do not accept returns for buyer's remorse or incorrect sizing.

To start a return, you can contact us at support@theeclectic.store. 

If your return is accepted, we will refund you a partial or full refund and you are able to keep the item. The refund will be based on the condition of the item after reviewing the photo or video of the returned item.

You can always contact us for any return question at support@theeclectic.store.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theeclectic.store.